TERMS AND CONDITIONS

WARRANTY CLAIMS

MANY MANUFACTURERS OFFER A WARRANTY PERIOD WHICH COVERS YOUR PRODUCT/S SHOULD THE PRODUCT BE DEFECTIVE.

TO DETERMINE THE OUTCOME OF A WARRANTY CLAIM, THE BRAND AND DISTRIBUTOR RESERVES THE RIGHT TO MAKE THE DECISION ON THE PROCESS IN ORDER TO RESOLVE THE CLAIM AT HAND. MANUFACTURER WARRANTIES DO NOT COVER DEFECTS DETERMINED TO BE CAUSED BY NORMAL WEAR OR DUE TO CUSTOMER NEGLIGENCE. UNFORTUNATELY OUR COMPANY CAN ONLY ASSIST WITH LIAISING WITH THE BRAND DISTRIBUTOR AND WE CANNOT TAKE RESPONSIBILITY FOR THE OUTCOME OF THE DECISION.

TO DETERMINE THE ELIGIBILITY OF A CLAIM, CONTACT US FOR ASSISTANCE.

PLEASE NOTE WARRANTY PROCESSING MAY TAKE 4-8 WEEKS AND WILL BE SUBJECT TO THE INDIVIDUAL MANUFACTURER'S POLICIES AND DISCRETION.

DAMAGED ITEMS

ALL PRODUCTS ARE THOROUGHLY INSPECTED BEFORE BEING DISPATCHED HOWEVER, IF YOUR ORDER IS DELIVERED AND APPEARS TO BE DAMAGED, PLEASE INFORM US ASAP. IF POSSIBLE, PHOTOGRAPH THE DAMAGED ITEM/S AND THE PACKAGE IN QUESTION AND FURNISH US WITH AS MUCH DETAIL AS POSSIBLE IN ORDER FOR US TO ASSIST.

ALL ONLINE ORDERS ARE DELIVERED VIA A 3^RD PARTY THEREFORE A CLAIM PROCEDURE NEEDS TO BE FOLLOWED. WE ASK CUSTOMERS TO BE PATIENT IN ORDER TO RESOLVE THE MATTER AS SOON AS POSSIBLE.